Dear users,
Thank you for choosing to use our services. We are committed to providing high-quality products and excellent services to ensure your satisfaction. If you are not satisfied with our products or services, we will do our best to provide you with refund services. Please read the following refund policy carefully before using our services to understand your rights and responsibilities.
Refund Conditions:
- You request a refund within the specified refund period;
- Our products or services have serious quality issues that cannot meet your basic needs;
- We fail to deliver services according to the agreed delivery time, resulting in your inability to use the products or services normally.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Exchanges:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {[email protected]}
Refund Application Process:
If you wish to apply for a refund, please follow the process below:
- Submit a refund request through our website or contact our customer service team within the specified refund period;
- Explain the reason for the refund in the refund application and provide relevant order information and evidence (such as order number, purchase date, problem description, etc.);
- We will review your refund application as soon as possible and arrange the refund operation after approval.
Refund Method:
We will refund you in the following ways:
- If you purchased the product or service through online payment, we will refund you through the original payment method;
- If you purchased the product or service through other methods, we will negotiate with you to determine the appropriate refund method.
Refund Processing Time:
We will process your refund application as soon as possible and arrange the refund operation within a certain period after approval. The specific refund processing time may vary depending on different situations, please be patient.
Refusal of Refund:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {[email protected]}.Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
We may refuse your refund application in the following circumstances:
- Exceeding the specified refund period;
- The information provided in the refund application is incomplete or inaccurate;
- The quality issues of the product or service can be repaired and do not affect its basic functions;
- The damage or malfunction of the product or service is caused by your improper operation.
Shipping Returns:
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact Us:
If you have any questions or need further consultation regarding the refund policy, please feel free to contact our customer service team. We will do our best to provide assistance and solutions for you.
Policy Update:
We reserve the right to modify and update the refund policy at any time. Any policy changes will be announced on our website and will apply to all new refund applications after the change takes effect.
Thank you for your understanding and support.